IT Specialist
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass’ information technology systems. You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business.
Please note: this is a full-time in-office position in Boston, MA (126 Newbury St).
At Compass You Will:
- Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications
- Address support tickets in accordance to department's SLA
- Maintain up-to-date documentation of internal knowledge base and end-user support guides
- Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks
- Assist with new employee onboarding (hardware setup, user accounts, IT training)
- Assist with data transfers (email and contacts) and issues with a potential for data loss
- Set up and run AV equipment for livestream broadcasts
- Support the office's VOIP telephone system
- Assist with IT projects and initiatives as assigned
What We're Looking For:
- 3+ Years of experience with IT end-user support in an enterprise role
- A solutions-driven attitude along with the ability to give clear technical instructions
- Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems
- An excellent bedside manner both in-person and remotely.
- Ability to work in a team and independently with minimal supervision.
- Proactive attitude - You love owning projects and initiatives and thrive with responsibility and deadlines.
- Ability to work in a fast-paced environment where the toolset is continuously evolving.
- Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment
- Experience with Google Suite admin experience
- Zendesk (or similar ticket management system) experience
- Experience with Okta, and other identity management systems
- Experience with Workplace by Facebook, Slack and other comms software experience
- Experience managing AV equipment for livestream broadcasts
- Network administration experience
- Procurement software and/or 3rd party vendor relations
- Inventory management
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Office