Susan Herman

★★★★★
" Sue and Austin, We were so fortunate to work with such pros in the industry! You made the selling process so easy for us. Thank you for being with us every step of the way, we are so grateful! " -OJ and Vivian 

★★★★★
" Sue did an outstanding job representing the sale of my Condominium in San Mateo. A true professional in every aspect of the process. From day one to the eventual closing, she led me through every step of the transaction. From a seller’s perspective of getting it ready to list, listing price and eventual sale, it was seamless. I highly recommend Sue; she did an outstanding job and is a pleasure to work with. " - Gray Weicker 

★★★★★
" Sue and Austin, We just wanted to let you know how pleased we were at the way you handled the process from listing through showing, closing and final deposit resolution. Since we, too, are in the business, albeit on another side, we appreciate that today’s truly successful real estate deals demand people who not only have excellent sales/people skills but have the perseverance to deal with a blizzard of paperwork and a myriad of legal complexities. And, in addition, a quality that is not often appreciated as much but is just as important - communication including follow up. You were a superb professional in every aspect. We have been most fortunate to have a long relationship with you and your firm and look forward to doing even more in the future. Our most heartfelt thanks. " - Skip and Joanne Green

★★★★★
" We have worked with Sue three times over a period of many years, both selling and buying houses. Sue has a deep understanding of the intricacies of the real estate market. She takes the burden off the shoulders of her clients and anticipates their needs. She goes above and beyond with her exceptional service. " -Russ and Anne Fuller

★★★★★
" My wife and I had the great pleasure of working with Sue to sell an estate in Hillsborough and a single family home in San Mateo Park! Sue is the absolute best! She knows the Hillsborough/Burlingame/San Mateo Park area backwards and forwards and knows all the local agents in the area, which is invaluable in getting the news out to the potential buyers in the price range we wanted. We had the comfort that Sue always knew how to make our homes attractive to potential buyers in this area. At the tip of her fingertips, she magically summons the best crew to assist with every task to get our homes ready for sale! Sue even found someone who did a great job in organizing an estate sale for us! Sue is super responsive, a problem solver, with an eye always calibrated on how to make the house most attractive to potential buyers. The proof was in the pudding so to speak, as both of our homes sold at great prices beyond our imagination on an incredibly fast timeline. What more could sellers ever dream of? Thank you to Sue for being such a wonderful agent! " -Eugene Mar & Jenny Shay

★★★★★
" We searched for our perfect home for over a year and found it—but would not have landed it without Sue. She is amazing! We were new to the area and while we had a sense of some of the characteristics we wanted in a home, we did not have a clear view on where we wanted to be located. Sue had deep knowledge of the area and guided us well. Sue was a great listener, was highly responsive, helped us better understand the market, and was patient and thoughtful. When the perfect home came along, Sue helped us move very quickly, helping us navigate the processes and negotiations fluidly due to her deep experience and networks in the area. We could not be more satisfied or recommend any vendor we’ve worked with more than Sue. " -Derek and Cristin

★★★★★
" I have just sold my Condo with the help of Sue Herman, my realtor. This would not have easily happened, without Sue Herman. I have been represented by many agents in the past, however, Sue was the best agent I ever had! She was fantastic! I have recommended her to my friends. She is the smartest agent to represent you! From a scale of 1-10, she tops the chart at 10! " -Deborah Strobin

★★★★★
"My husband and I have worked with Susan and Austin twice now in the last six years and have been very satisfied with the customer service and experience provided by this team in buying and selling our homes. We felt confident in their advice and the feedback we received throughout the process. Susan and Austin made sure that our opinions, concerns, and needs were met in the process of selling our home and purchasing a new one. We would definitely work with them again in the future and recommend them to friends and family. " -Loretta & Jonathan Hicks

★★★★★
" We have purchased, sold, and rented multiple properties with Sue and Austin over the years. They have deep experience and knowledge of the market and have always provided us with sound advice. They are very responsive and great to work with and we highly recommend them!" -Hanna & Patrick

★★★★★
"I have had the good fortune to have worked with Sue and Austin for many years. I first met Sue when she was representing the seller and I was the buyer. During the transaction, I thought to myself ’Next time around, I’m working with Sue!’ Several years later when I went to sell the same house, I contacted Sue. I’ve never looked back! She and Austin are amazing. So knowledgeable. Sue knows everyone and everything. She makes it all so easy. I highly recommend Sue and Austin. " -Amy Laughlin

★★★★★
"Over the last 12 years, Sue has helped me sell a home as well as purchase a new home. She is a practiced and skillful negotiator. I always felt confident that she represented me beautifully with each transaction. She is exceptionally knowledgeable on the state of the market in Hillsborough and had her ear to the ground-always staying one step ahead of her competition. I strongly recommend Sue and her team in representing you and your home investment. " - Kim Swig

★★★★★
"I have known Sue Herman for many years. Every time it becomes necessary for me to sell a home of an estate, I immediately call Sue. She is very efficient and knowledgeable about all sorts of resources to facilitate a quick sale of the home. She is always there for you. On my last sale her knowledge of the psychology of the current market resulting in an increase in the sales price of over 10%. " -Mary Jo Murphy

★★★★★
"We have worked with Sue Herman over the years buying and selling real estate in the Hillsborough/Burlingame communities.  She is an incredibly professional agent that represented us well on both the buy & sell sides.  She is a top negotiator and understands all the important and complex issues relating to a home purchase.  What stood out most each time we worked with Sue is her professionalism and her desire to help us find the right house for us and not just make a sale.  The same was true when we sold with Sue, she worked hard for us to find the right buyer & price for our home with no loose ends in any part of the process.  We have recommended Sue to other friends and family and they too have been extremely satisfied with Sue working on their behalf as an agent.   Feel free to contact us for a personal and professional reference @ lflessel@gmail.com." - Mark & Laura

★★★★★
"We had an outstanding experience working with Sue Herman recently on the sale of my mother's house. We found her extremely professional, knowledgeable, efficient, timely, always cheerful, and very effectively communicative. She is a tireless worker and has excellent ancillary help. We recommend her highly and would use her again." - John & Carol

★★★★★
"Sue Herman is an outstanding realtor and person. She has a comprehensive knowledge of our area and after getting to know our family, she showed us many suitable properties. We purchased our home 14 years ago, and we still call Sue for home advice or questions, and she is as gracious and responsive as when we were purchasing our home. She is well organized with attention to detail and very hardworking, and we highly recommend Sue." - Jeff & Janie

★★★★★
"Sue has a thorough understanding of the market, better than other top agents we interviewed. More importantly, she was able to position the strategy to sell our home given that knowledge of the market in a most effective manner. Sue is the ultimate professional, always proactive in her communications with us and with those in the market who could assist in effectuating a sale. Sue was able to maximize our marketing dollars by helping us understand what was absolutely necessary to do to the house in order to make it attractive to the market. The independent broker network that Sue works with is far better and more professional than working with a single brand. She delivers against her commitments. We were very happy and satisfied with the outcome." - Ryon & Jan

★★★★★
"Sue Herman has been my realtor for many years. I originally met Sue when I was purchasing a home in Hillsborough and Sue was representing the sellers. At the time, I was very impressed with Sue’s exceptional service to her clients, her sophisticated negotiation skills, and her positive energy. When I sold my house several years later, I called Sue, and she has always done a tremendous job for me. I recommend Sue without reservation!." - Amy

★★★★★
"After interviewing five local agents, I chose Susan Herman to represent me in both selling my home and buying a new one.  An added bonus was Austin!  Together they worked as a totally professional team with a heart.  I would always highly recommend them." - Suzanne

★★★★★
"Without doubt I would engage Sue Herman again.  She successfully sold our high end home in Hillsborough.  From the moment we met, till after the sale was completed, Sue was kind, meticulous and effective in everything that she did.  She organized stagers and professionals and helped make the house show beautifully. She counseled us on pricing and strategy.  She was always available to speak and kept us fully informed at all stages of the process. I don't think e could have had a better agent representing us.  Thank you, Sue!" - Bronwyn

★★★★★
"I have known Sue Herman for 17 years, and she has found and placed my family in 5 different homes in Hillsborough! Sue has also helped us sell a few houses along the way - suffice it to say, I can recommend Sue with the utmost confidence. She is in my view an exceptional realtor, negotiator, strategist, closer, and wonderful to spend time with as well!" - Scott

★★★★★
"Hi Sue, Just a quick note to say thank you for your assistance selling our former home and purchasing our new home. Your ability to help us clarify what we wanted and needed and then prioritize both was exceptional. Your sense of timing in both negotiations made all the difference in both transactions. Best," -Barbara

★★★★★
"My wife and I have had the pleasure of working with Sue Herman and her firm on multiple transactions over the past 5 years. Sue, and the team at Clay Herman, have provided exactly the level of service and diligence that we have hoped from our partner in these real estate transactions. Her market knowledge is spot-on and she has shown a level of connection with our market that has been very helpful for us in these transactions.   In particular, I would note that I greatly appreciate Sue’s attention to detail and I have really felt that she is unwavering in her desire to represent are interest over the desire to just complete a transaction. I can recommend her, and have, to my closest friends without hesitation, or reservation.  Respectfully," - Chris

★★★★★
"Working with Sue and Austin in the process of purchasing our condo was a great experience.  They are both very knowledgeable and patient, which allowed our transaction to be simple and streamlined.  It would be a pleasure to work with both of them again!!" - Ann

★★★★★
"Sue and Austin Herman helped us navigate the intimidating housing market in San Mateo and Burlingame area for at least a year. They always kept in mind our priorities, never leaving us feeling pressured. Their working as a team helped us to see all potential homes on the market as soon as possible. But never were we as impressed as when it came time to buy the house that we finally wanted to call home. Sue’s many years of experience were felt as she wrote and negotiated the offer that would change our lives. She spent a tremendous amount of time on the phone with us, making sure we were confidant in the house we were wanting to purchase as well as the offer we were to present. And when our offer went into negotiations, she continued to exceed our expectations. We felt she represented us beyond measure. The Herman’s continue to assist us as we search for home improvement referrals. It is amazing to think that they continue to work so hard to ensure the home we purchased with them is a wonderful place. We are so grateful!" - Megan & Chris

★★★★★
"I had a wonderful experience working with Sue and Austin when I was buying my new home.  Their extensive knowledge of the real estate market and their ability to answer all of my questions and give helpful advice made buying my new home a comfortable and positive experience. I would recommend Sue and Austin to any family member or friend planning to buy or sell a home.  I love my new home!" - Shannon

★★★★★
"From listing to closing we had a terrific experience working with the Clay Herman team.  Their professionalism, knowledge of the area and personalized service made both our home buying and selling experience a very positive one." - Joe & Claire

★★★★★
"We’ve bought and sold several homes and have found that yes, choosing the right agent really does make a difference. Sue and Austin are terrific. We found them to be personable, professional, knowledgeable, and incredibly helpful. The advice they gave us was spot-on, and at all times during our transaction, it was a pleasure to have them represent us. You can’t go wrong with the Herman’s; in fact, you will be very wise to choose them.." - Ann