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Pamela's Concierge Page
★★★★★
"I had an exceptional experience working with Pamela. Most importantly she brings a very human touch to the difficult process of finding a home and makes the entire journey feel personal rather than transactional. I’ve found her incredibly responsive and observant, knowing what properties to avoid and to provide insight into key questions that need to be asked prior to sending in an offer. She is also very resourceful and has followed up and checked in even after the deal is done. She’s the best."
★★★★★
"Pam was widely knowledgeable about Westchester and took the time to understand our preferences so we did not waste any time. She was always prompt and prepared and offered observations that were very helpful. When the time came for negotiation and inspections she was also extremely professional and helpful. We couldn't have done it without her and couldn't have asked for a better partner."
★★★★★
"We consider ourselves lucky to have met Pamela as we started our home buying process and to have worked with her, Francie and their team through the purchase of our new home. Not only is Pamela incredibly knowledgeable about the area, the market and the ins and outs of the buying process, she takes the time to understand your unique needs, guide you in your search in a tailored way, and ensures you have all the right data points in making your decision. She and Francie are both very warm and genuinely care - they took the time to help us get settled, connected us with the right people and checked in often. We would highly recommend Pamela, Francie and the entire Francie Malina team to anyone embarking on their new home search - you would be in great, trustworthy hands!"
★★★★★
"Pam is incredible, kind, smart, funny and has her finger on the pulse of the market. She found us our dream home and helped us get it for a good price too! We highly recommend her to anyone looking in Westchester."
★★★★★
"Pamela was an incredible partner in finding our home with us. She is incredibly knowledgeable about the area and was very motivated in helping us find "the one." She was always very responsive and available to meet us, and was instrumental in helping us close in a seamless manner. We're so grateful for all her support during a stressful process!"
★★★★★
"Pamela was an excellent resource in connection with our home buying process. We wouldn't hesitate to recommend Pamela in connection with a home purchase in Westchester."
★★★★★
"Pamela has been an exceptional guide through the buying and selling process for two close family members. Her knowledge, expertise, commitment, judgment, hard work and kindness made all the difference and ensured great success for all. I look forward to every opportunity to recommend her and work with her. She can always be relied on to deliver above and beyond. Plus, she's a true pleasure to work with."
★★★★★
"Pamela is an outstanding realtor! She is honest, highly efficient, personable and made you feel at ease during the entire process. She was available at any time of the day to answer any of our questions or concerns. We met her on a Friday, the house was on the market the following week and sold within two weeks above the asking price. We couldn't be more pleased with the outcome."
★★★★★
"We are so grateful to have worked with Pamela Grunstein! As first-time homebuyers in this crazy market, she guided us throughout the process and made recommendations as needed. It was very easy to communicate with her. She has a good team that she works with (inspector, attorney, contractor, etc.) and she is available to assist at each step. She even had suggestions on whom to connect with on social media to get familiar with the local community! Pamela is amazing and we will not hesitate to work with her again!"
★★★★★
"We worked with Pamela and can't say enough good things! She was patient with us (we were looking for about 2 years!), helpful and always available. We finally found our dream home and she made sure everything went well! She was diligent with the inspection, and extremely thorough with the final walk through. I appreciated that Pamela was not just about the sale - but truly was about finding her clients a home they could be happy in! Once we moved in she reached out a few times to make sure everything was okay. I would HIGHLY recommend Pamela and her team."
★★★★★
"Pamela is a TRUE professional! She guided me through these rough market conditions, and we were still able to secure an incredible place in an ideal neighborhood. She also put me in contact with her network of mortgage brokers, inspectors and attorneys. Pamela and The Francie Malina Team dominate lower Westchester (especially the River Towns) and for good reason, because they get it DONE! Thank you for all your help, Pamela. "
★★★★★
"This is the third time that I am using Pam; selling, renting and buying. She is a skilled negotiator and has a heart of gold. She knows the area well, and makes sure to get you a fair deal. I have recommended her to my friends and know that they are in good hands. She is also a very sweet person. "
★★★★★
"Pamela was wonderful to work with! She guided us as first time home buyers through the entire process, willing to answer all of our questions, help us with questions we didn’t know to ask, and identify local experts to help address concerns. "
★★★★★
"Pamela is a wonderful, intelligent, responsive and conscientious broker. She went out of her way to connect us with local families in the communities we were considering to ensure it was a good fit. She never pushed us toward higher-priced listings. She went out of her way (even after the closing) to help us find contractors and even turn on the heat before a visit. Pamela has tremendous integrity, compassion, business savvy and patience. I recommend her without qualification. "
★★★★★
"Pamela did an outstanding job assisting us with the purchase of our first home. As we were preparing for a long distance move, in a fairly short time frame, the vast majority of my search was done remotely. Pamela was my eyes on the ground and really made the whole process seamless. Her expertise and trustworthiness was immediately evident. She took all of our needs into account and provided the guidance to find the perfect house. I cannot recommend Pamela highly enough. She is a consummate professional and the reason we found the ideal home.. "
★★★★★
"Pamela was recommended to us by a friend and we are so glad she was. Pamela helped us narrow down our search by both locations and houses and was upfront about our constraints as well as any issues with the houses the whole time. She was very responsive while we were looking as well as after we made an offer. Her recommendations for lawyers, inspectors, and even movers were all fantastic as well. We would happily work with Pamela again in the future. "
★★★★★
"Pamela is hands down the best realtor we have dealt with in over 20 years of home buying. She went above and beyond in every aspect of our home search and home buying process. From the beginning, she worked hard to get us all the information we wanted and always presented things in an objective manner, whether it was providing hard data or market color to help us make the right decisions or traveling to take/send us videos of places we couldn’t see in person ourselves. She was also a fantastic guide through the home buying process, as we were new to the area, and was extremely proactive and communicative. Finally, she was someone who was a trusted advisor by our side, helping us to make the right decisions, whether it was doing detailed house inspections during our search or ensuring the house we bought was delivered in the right way. Our expectations were beyond surpassed and we could not recommend her more highly. "
★★★★★
"We had an absolutely amazing experience working with Pamela Grunstein from the Francie Malina Team. She was incredibly responsive and super helpful throughout the whole home search process. She went above and beyond to ensure we found the house of our dreams and even after closing, has been helping us to make sure we get acclimated. 10/10!! "
★★★★★
"Pamela and her team are the absolute best! We truly felt as though we had concierge service every step of the way. Especially as first time home buyers, moving out of NYC it was so helpful to have a real local broker to help acclimate us to all of the ins and outs of the River Town Market. Pamela is absolutely amazing. "
★★★★★
"My husband and I began our house search in January of 2021. Zillow recommended Pamela to us, so we gave her a call. We couldn't have been luckier. Throughout our 11 month home search, Pamela was knowledgable, helpful, and supportive every step of the way. She answered any questions we had in a timely manner and always made herself available to speak with us. One would be hard-presses to find a better real estate agent in Westchester County. "
★★★★★
"Pamela was such a fantastic realtor, and we sincerely recommend her for anything. From the beginning, she was honest, transparent, knowledgeable, and worked really hard to get us exactly what worked best for us. As a couple that was new to the homebuying process, she was so incredibly helpful! She surpassed our expectations and we highly, highly recommend her. "
★★★★★
"Pamela was extremely professional and efficient. She made the whole buying process easy for us and was always a text away whenever we had any questions. She was very knowledgeable about the process and always kept us up to date with what was going on. We are grateful to her for making everything a smooth transaction and would definitely recommend her to anyone looking for a broker. "
★★★★★
"Pam is a bright, enthusiastic, extremely accommodating realtor. She listened to all of my needs and went the extra mile; answering every question that was proposed at any given time. She made the process of selling a house easy. I give her 5 stars and a big high 5 for being a terrific realtor and a person that works with the utmost integrity. Thank you! "
★★★★★
"We were relocating from across the country, to an area we didn't know all that well, and Pamela did an AMAZING job introducing us to the area and being our eyes and ears on the ground. She not only did a fantastic job as a broker, going above and beyond at every point in the process, but she personally took us around all of Westchester county to give us a detailed sense of the area. Because we were located across the country, we needed a broker who we could trust even more than usual, and Pamela couldn't have been more dependable, responsive and trustworthy. Highly recommend, whether you're new to the area or a longtime local. "
★★★★★
"Working with Pamela is like working with a member of the family who happens to be in real estate. She is methodical, listens carefully and works hard to help her clients realize their housing wants/needs. There were many times when we thought we had "turned down too many opportunities" and that Pamela would be discouraged -- but that wasn't the case. She hung in there and continued to find more choices for us to consider until we found our special place. "
★★★★★
"Pamela is the best real estate agent! She and Compass supported us through the sale of our home and purchase of another. She has the utmost integrity and puts her clients' interest above all else. I would not hesitate to recommend her - she's smart and kind. We appreciate all she did for us in navigating our deals. "
★★★★★
"Pamela showed us homes in the Rivertowns and helped us get a thorough understanding of the nuances between the different towns and different types of homes. We spent a number of weekends over the course of a few months seeing homes and driving around (during covid) with Pamela as our trusted guide. She was very knowledgeable and super patient as we tried to decide which town was the best fit for us. She was also very proactive in a non overbearing way; we could feel that she just wanted us to find the right house, without the pressure. Although we did not complete a transaction with her because we decided on a different geographic location, we would highly recommend her and her process. "
★★★★★
"We put our Scarsdale property on the market a few months ago not knowing what kind of response we would receive. Pamela Grunstein of Compass was there every step of the way to make our selling process during a pandemic year extremely doable. She took great care to work with our schedules in arranging viewings and guided us correctly when we had a question. Pamela helped us with the staging of the property, kept us informed regularly of offers and viewers comments. She was a very reassuring presence throughout the process. I can categorically say that this was our best selling experience. I would recommend Pamela Grunstein and the Compass Team to anyone who is considering selling their home.We will certainly use her again!"
★★★★★
"Pamela is maybe the best realtor we ever worked with. She was informative, insightful, responsive, and understanding of our needs throughout every stage of the process, from when we first started casually exploring the River Towns to when we began to seriously consider making offers. While we ultimately did not find a house in Westchester that met our needs due to COVID, I would recommend Pamela without hesitation to anyone hoping to settle in Westchester. She knows the towns inside out and is up to speed on all the nuances of the market. We felt she truly had our back throughout the process."
★★★★★
"Prompt response and good service. Always kept in touch about the next step. Loan procedure, mortgage information, other services for home improvements, Neighborhood information, navigation and closing documents."
★★★★★
"Pam was very honest, reliable and most important of all, relentlessly working for me when my condo unit received multiple offers and an accepted offer in less than 48 hrs above and beyond the listing price. She walked me through those crazy multiple competing offers with her very knowledgeable insight to make a most practical decision without regret. A true guardian angel indeed!"
★★★★★
"Highly recommend! Pamela recently helped us sell our home after only a short time on the market. We have lived in our house for 48 years, and this was the first time we have ever sold a house. It was a very stressful time for us and so important to find a realtor we could trust to guide us through the process which is now digital and very different from when we first bought in 1971. Pamela, a member of the Francie Malina team, explained everything, including the staging process which showed our home to its best advantage, conducting two open houses, helping negotiate a two family bidding war and advising us on where to sell furniture we were not taking with us. She literally held our hands throughout the entire process. Pamela is very knowledgeable about our area and school district which contributed to a successful sale. She is a consummate professional. We highly recommend her."
★★★★★
"
Local knowledge *****
Process expertise *****
Responsiveness *****
Negotiation skills *****
Pam is a bright, enthusiastic, extremely accommodating realtor. She listened to all of my needs and went the extra mile; answering every question that was proposed at any given time. She made the process of selling a house easy. I give her 5 stars and a big high 5 for being a terrific realtor and a person that works with the utmost integrity."
★★★★★
"Pamela was an excellent agent that assisted us with the sale of our home in Irvington. She was able to navigate some choppy waters along the way while staying cool and collected. She was communicative, went the extra mile and always available when I needed her. I am happy to recommend Pamela to any buyers or sellers in the market just as she was recommended to me."
★★★★★
"My husband and I wholeheartedly recommend Pamela to anyone embarking on the homebuying journey. In our particular case, Pamela helped us navigate the incredibly tough market to purchase our first home - on a tight timeline and largely from out-of-state, which would not have been possible if not for Pamela. She was there for us every step of the way - seamlessly communicating at all hours via text, phone, email and by video on house tours and related visits like inspections, as well as reaching out proactively to ensure we were informed and supported every step of the way. Additionally, the end-to-end resources and guidance provided by Pamela and the Francie Malina Compass Team made the complex first-time experience much easier to understand and stay on top of. Put simply, the service went above and beyond our expectations. We will forever appreciate Pamela's positivity, respect, understanding and support during one of the most important times in our lives. Thank you, Pamela!"
★★★★★
"Bought and sold a Single Family home in 2022 in Hastings On Hudson, NY.
Local knowledge,
Process expertise,
Responsiveness,
Negotiation skills.
As first time home buyers, we had a lot of questions. After our first meeting with Pamela, she was quickly able to anticipate most of the questions before we even asked them, giving us thorough and highly detailed explanations. From start to finish, Pamela struck the right balance of attentive and responsive but also remained very respectful of what was important to us while we were searching for a home. Pamela's creativity during negotiations ultimately paved the way for us to be successful in a competitive market."
★★★★★
"Bought a Single Family home in 2023 in Tarrytown, NY.
Local knowledge
Process expertise
Responsiveness
Negotiation skills
Pamela was an awesome real estate agent. She was extremely responsive, made a great strategic suggestion for our offer based on our requirements and her intuition, and then helped negotiate down after the home inspection. She was always there to help us out, even helping with tasks that required being on location before we had moved from out of state."
★★★★★
"Showed home in 2022 in Armonk, NY.
Local knowledge
Process expertise
Responsiveness
Negotiation skills
Pamela has been always a pleasure to work with. Always positive, making herself available She understood our search criteria and goals, budget etc and was catering exactly in the direction we needed. She is very personable, knowledgeable. At each new showing, she went right to the vital points of checking properties. Gave valuable and valid advice. Happy to have worked with Pamela!"
★★★★★
"We worked with Pamela to sell our home in Westchester successfully and satisfactorily. Her advice and recommendations about everything in the process including staging, renovation, listing, price setting, preparation for open house and showings, etc. were extremely helpful, effective, thorough, and timely. She is very professional, knowledgeable, and also sweet and friendly. It was a pleasure to work with her. We strongly recommend her as a real estate agent."
★★★★★
"Pamela was an awesome real estate agent. She was extremely responsive, made a great strategic suggestion for our offer based on our requirements and her intuition, and then helped negotiate down after the home inspection. She was always there to help us out, even helping with tasks that required being on location before we had moved from out of state."
★★★★★
"Pamela has been always a pleasure to work with. Always positive, making herself available She understood our search criteria and goals, budget etc and was catering exactly in the direction we needed. She is very personable, knowledgeable. At each new showing, she went right to the vital points of checking properties. Gave valuable and valid advice. Happy to have worked with Pamela!"
★★★★★
"Pamela helped us sell two properties. The first was our four bedroom house which we had in lived for 48 years. Recently, she helped us sell the condo that we lived in for the next five years. In both cases Pamela did a great job of staging and advertising the properties. She understands the residential market and pricing. Both properties sold quickly. She helped us review competing bids. Pamela gave us comprehensive support throughout the entire process."
★★★★★
"Pamela was an incredible guide for our first home-buying experience. She is highly knowledgeable about the Westchester area and was able to help us narrow our search to specific towns that fit what we were looking for. Her expertise and partnership made for a seamless process from the first tour of our new home, to the inspection process, and all the way through closing day. Her recommendations were always spot-on, and her responsiveness ensured we were able to move quickly when needed. Above all, Pamela is trustworthy and kind, which made us feel at ease while navigating such a big milestone in our adult lives. We would absolutely recommend working with Pamela!"
Specialties
Market Reports
Pamela possesses an unparalleled understanding of Westchester and what sets each town apart, including the nuances of property taxation in each unique municipality. Her dedication to real estate is evident in her tireless commitment to exceeding her clients' expectations, ensuring their pivotal decisions unfold flawlessly and stress-free.
Integrity, trust, clear communication, empathy, and unwavering transparency form the bedrock of Pamela's approach. As a pivotal member of the Francie Malina Team, she contributes to its remarkable status as the leading force in Westchester County's real estate market from 2021 to 2023, boasting a consistent #1 ranking in Westchester and the Rivertowns during the same period. Recognized as a Five Star Professional from 2021 to 2024, Pamela's commitment to excellence remains unwavering.
In the sphere of real estate, navigating the selling process can be daunting. As part of Compass, the #1 Independent brokerage in the country, Pamela leverages a network of over 30,000 agents spanning from Palm Beach to Hawaii. This extensive reach ensures a seamless connection to top-tier agents, facilitating smooth transactions for buyers and sellers who may be looking outside of Westchester. Feel free to reach out at any time should you need a super star referral agent in your real estate journey.
With over 25 years of refined marketing expertise, adept negotiation skills, and an unwavering dedication to superior service, Pamela's professional acumen stems from executive roles within esteemed broadcast media companies like Disney/ABC Television and Univision.
Pamela's roots trace back to Brooklyn, her upbringing in Long Island, and a substantial tenure in the city, establishing her as a stalwart resident of the Greater NY area for over 35 years. Presently residing in Irvington with her husband, son, and beloved Chihuahua, Jake, she extends her professional pursuits beyond media, having founded a high-end pet couture online eCommerce business and authored children's books.
Committed to community engagement, Pamela serves on the Irvington PTSA Executive Committee as VP of Community Outreach for the Irvington PTSA Bulldog Family Fund and New Families. Past community involvement/volunteering included chair of the Irvington Farmers Market, and a member of the Rivertowns Chamber of Commerce. Her diverse interests encompass artistic endeavors such as painting, family-centric activities like walks and bike rides along the Old Croton Aqueduct, a passion for organic cooking and gardening, and savoring the culinary delights of the local area's finest restaurants.