Chin & Rome Team

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"Derek and Natalie are a dream team. When I was looking to buy my first home in SF, I was referred to Natalie and couldn’t have asked for a better agent. She understood what I was looking for quickly and helped me find my first place, so I knew when I was ready to sell, there was nowhere else to look. Everyone knows it’s always a wild market in SF and Derek and Natalie were upfront and honest about how long it might take to sell, as well as provided me with data driven information about the market and how I could best list my condo. Once on market, they provided me with constant and thorough information about how things were going with showings and offers. I’m not sure what magic they do behind the scenes but it’s clear when you are working with them that they are hustling. They have a breathtaking wealth of knowledge, connections, and experience. They also have an incredible team behind them. Everyone is on the ball and a delight to work with. They make everything easy and efficient, with no worry on your side. I can’t recommend them enough and will always have them as my go to team in SF! -Matt Fernandez"
★★★★★
"Amazing team, Derek and Natalie are EXCEPTIONAL brokers, super smart, dedicated and hardworking. Results driven, professional and clearly passionate for their clients. Strong strategically and tactically, best of the best….enthusiastically recommend ! -Jon Wong"
★★★★★
"Natalie and Derek are absolutely the best in the business!! My fiance and I were first-time homebuyers and had endless questions about the process. From sending over great house recommendations, to patiently walking through inspection reports, to answering ad hoc questions through constant communication, to providing solid advice on how / when to bid, we had an absolutely outstanding experience and felt totally taken care of through the entire house-buying journey. Natalie is so patient, knowledgeable, and has very deep relationships throughout the industry (everywhere we went, selling agents had nothing but the best things to say about her and Derek!). She was always one step ahead and working tirelessly behind the scenes to make sure we could get the home we wanted. Thank you to Natalie and Derek for the best experience and for getting us the house of our dreams!! - Jocelyn Ye"
★★★★★
"Derek helped us successfully navigate the San Francisco real estate market 15 years ago as we made our first home purchase. He patiently and expertly answered all our questions, gave us steady advice on if and how much we might want to pay, and connected us to a strong network of inspectors, architects, engineers, and even painters, plumbers, electricians, and more! Over the years, Derek and then Natalie also provided invaluable guidance during our several house fixes and remodels so that if/when we sold (which we did through them) we'd be able to maximize our renovation investments. Derek and Natalie, thank you so much for educating and guiding us, your precision professionalism, and most of all, your friendship over all these years!! -Boris Chen"
★★★★★
"Frankly, I don't even know where to begin. Simply put- Derek & Natalie knocked it out of the park as far as we are concerned. Any Realtor can show you property, present an offer and, to differing degrees, negotiate on your behalf. Our time with Derek & Natalie, although fairly short and efficient, was complicated. First, the market is tight in the neighborhoods that appealed to us. Second, we made an offer, had it accepted, and went to contract, all within 24 hours.....THEN the complications (self-inflicted!) started. We had buyers' remorse. Derek talked us off the ledge, spoke with the listing agent on our behalf, and had them return our contract deposit. FURTHER, he negotiated on our preferred choice (which was previously under contract with someone else) for substantially less $ than we would have had to pay a week prior. What's also important to note is that Derek knew each and every listing agent for the properties that we toured. There is no doubt that these relationships, and the quality of his reputation, allowed for productive, fair and efficient negotiations at each step along the way. It is perhaps worth noting that we have completed more than 20 residential sales and purchases in California and elsewhere. We have seen the value that a great broker brings to the table---and Derek and Natalie rose to this challenge. We ABSOLUTELY recommend them. -Michael Casolo"
★★★★★
"We couldn't be in better hands selling our parents home with Derek and Natalie from Compass. From navigating the timing of the sales in the marketplace, to the recommendation of updates and finishing touches from beautiful staging, Derek made the sale of our home so easy and seamless. We totally put our trust in Derek's team's advice and judgement and they came through. It's so evident that they truly care about their customers and will go the extra mile to help in any way possible. Highly recommend this team! - Verna Inuzuka"
★★★★★
"Natalie and Derek were an absolute dream to work with. I am a first time homebuyer, with a limited budget that made finding a place in San Francisco a bit of a challenge. Moreover, I entered into the market in the midst of the covid pandemic. Natalie was my main point of contact throughout my many months of trying to find the perfect place in my less than perfect price range. She answered every one of my millions of questions quickly and thoroughly. Derek was an equally great second- filling in for Natalie and spending a day with me at a home inspection. His calm presence and conversation kept me at ease during a very stressful day. Every single listing agent I met, smiled and shared a story with me about a recent transaction they made with Natalie and Derek and told me how wonderful they both are. Natalie was honest throughout the entire experience- telling me what I should look for in the disclosure packets, and when I should let a house go because of something she noticed. We wrote quite a few offers together and as I started to feel the hope and dream of ownership slipping away from me, Natalie was there to remind me that other places would pop up. When I asked tough questions about different types of ownership ( TIC's) she answered to the best of her ability and even found an online class for me to attend to learn the ins and outs of this nuanced type of ownership. When we finally entered into contract on my condo she was a fierce advocate for me every step of the way. Even going to the condo with a team to troubleshoot the gas fireplace that we couldn't seem to figure out during our previous visit. The HOA I entered into was run quite casually, which led to a few potential bumps along the way with loan approval- but Natalie talked with the loan team to figure out what they needed, drafted her own version of an HOA budget for the upcoming year and then submitted it to the HOA president who reviewed and approved it. Waiting for the HOA president to get this done could have stalled my closing date, but Natalie made sure to get it done. I am beyond grateful and still in awe that my dream of ownership in San Francisco has come true. I owe it all to Natalie and Derek. I cannot recommend these two enough- seriously just call them now if you're looking for the best. - Carli Kachel"
★★★★★
"Natalie Rome and Derek Chen! Your search for a stellar realty team….is OVER! We sold our property, with partners Natalie Rome and Derek Chin from Compass Realty, in Summer 2021, with Natalie as team leader. We worked with Natalie during the four month interval of marketing and sale, this interval coinciding with the coronavirus pandemic, and all its attendant hurdles. We were living in San Diego to boot! A seasoned realtor, Natalie is at the expert level in the real estate business and the San Francisco market. Natalie is not just another well put together realtor with a friendly face and fashion sense. She is experienced and adept at the financial side of real estate, to a degree I have not encountered in other realtors. She saw to every detail of our very challenged sale, which involved issues both with our building and an adjacent building project! She guided us through the selling processes with calm, ease, and professionalism, even through some unexpected house repairs. Using her sage and savvy advice, and tons of marketing creativity, we were able to sell our listing. Natalie always made herself available to answer our questions in a timely manner. As we live in San Diego, she was always ready and willing to run over to the unit to check on something we needed. She asked all the right questions at the right times, but we never felt we were being led or pushed. And when she needed to be away from her office, Derek was at the ready and answered questions and allayed our concerns as they arose. We appreciate you, Derek! It was an absolute pleasure and privilege working with this top drawer team. We enthusiastically recommend Natalie and Derek to anyone in need of home realty transactions in San Francisco. A shout-out also to Stephanie Vigil and herhandyman Sal, for staging, painting, and repairs. They were easy and pleasant to work with, and the results, which involved installation of a new oak floor, were very good. -Samantha Ann"
★★★★★
"Natalie is a cool breeze on a hot day, and in our opinion she is the best of the best at what she does. She is a relator who works from a place of transparency and fairness, for both buyer and seller, which alligns perfectly with our values. Natalie communicated often and seemlessly with us while organizing and overseeing the excellent execution of the many necessary steps of selling our Cole Valley condo unit. The vast network of professionals she has to help with everything from repairs to staging, inspections and finally closing made a seemingly daunting process so smooth and easy. Throughout the entire process Natalie just was a dream to work with. She kindly guided us with expert knowledge and honesty. We could not have asked for more, and cannot recommend her highly enough. -Lee Rome"
★★★★★
"I cannot say enough great things about working with Derek and Natalie’s team through my first home buying process! Mo Salimi went above and beyond to ensure that the process was as painless as it could be and I couldn’t be happier with the way everything turned out. I wasn’t exactly in the market for a condo in SF- I had considered it a couple times over the last few years but quite frankly, was intimidated by the process and decided it was easier to just keep throwing money into my rent. Just when I had become comfortable with the idea of renting for the rest of my life, the unit right above my apartment hit the market and I decided it was fate and I had to at least look into it. I was connected with Mo through a friend of a friend and from the first conversation I had with him, I felt comfortable and confident that he would guide me through the process and had my best interest in mind. He not only served as my agent but at times I joked he felt like my therapist, helping me to weigh the pros and cons of proceeding putting an offer in on this place vs shopping around to look at other condos vs the possibility of just continuing to rent. Through our discussions it became clear to me that the stars had aligned and I had to move forward at least trying to buy this home. Within a week I had an offer in that was accepted- faster and easier than I could have ever imagined. While I understand not everyone can be lucky enough to have the unit directly above them hit the market and have the opportunity to purchase it, I whole heartedly believe that whatever situation may arise, this team will work to help you make the best decision and support you through one of the biggest life changes you can experience. Huge thank you to Mo and the whole team! -Grace Hunt"
★★★★★
"Derek is an absolute pleasure to work with. He is very responsive and professional and gives valuable information. He has a calm demeanor that helped me and my husband tremendously at the most stressful time. He is available 24/7 , patiently answering all our most ridiculous questions. Home buying is stressful and he helped us navigate through some tough decisions and information that we truly cannot understand. Thank you Derek. - Celeste Wong"
★★★★★
Natalie and Derek are outstanding agents, professionals through and through. We recently sold our San Francisco single-family home and highly recommend the team and Compass. From the initial walk-through, it was clear that this team would pay attention to the details. They asked good questions and really took the time to get to know us and the house. Perhaps most important, the marketing and pricing strategies were spot on and resulted in a sale price well beyond even our most optimistic expectations. Natalie took the lead on our sale and suffice it to say we had some surprises along the way that made the sale more complicated than we expected. Natalie took it all in stride. She excelled at working with the buyer's agent/team and steadfastly managed the deal over the finish line. Steph (the staging team) and concierge service were wonderful (our house looked amazing!!) and we were extremely pleased with their work and the arrangement. For most of us, our home is our biggest asset and so selling it is a *big* deal, you need an experienced professional who can manage all parties and aspects of the sale. You won't be disappointed with Natalie and Derek. ~ Liz Homans, Seller
★★★★★
I had a fantastic experience working Natalie and Derek! They were very patient as I had numerous different iterations of the property type that I wanted to buy. We ended up discovering an off market unit that I would not have been able to find with anyone else. They seem to know anyone and everyone in the business from being able to help me secure a specific type of loan for the unit I bought all the way to getting me an interior designer. I really enjoyed working with their team and would absolutely buy with them again! ~ Carolyn F.
★★★★★
Natalie and Derek are an awesome duo. They recently sold our SF condo during a very complicated time (covid). They were extremely reachable and knowledgeable about the market. Moreover, they were levelheaded and a fantastic sounding board to navigate to a great outcome. We would recommend them to anyone looking for representation in SF. They ran a great process start to finish. - Lindsay
★★★★★
My Partner and I had a wonderful experience with Natalie and Derek, even as we kicked off the process during the start of shelter-in-place.

Natalie and Derek helped us navigate several things at the same time: (a) COVID guidelines for touring properties; (b) COVID market patterns and lending requirements; and (c) being first time buyers who were, at times, overwhelmed by the process.

They were strong in communication, responding quickly and productively. Perhaps more important, however, was their ability to listen - to understand what exactly we were looking for in terms of features, budget, location, and timeline (even through Zoom calls!).

We started slow, but picked up pace once we got serious. Derek toured us around several properties throughout and we discussed each in detail. Ultimately, we ended up in a condo that we love, after “losing out” on an earlier offer on a different property. As they reassured us then, “Don’t worry, we’ll find another that feels even better.” They were right. - Colin
★★★★★
This is the first time I've sold my home. Derek and Natalie lowered my potential stress level tremendously with their friendly, respectful, and competent manner. They walked me through each step and clearly spelled out options I had along the way, always leaving the decisions to me but giving me enough information that I was comfortable with my choices. In this time of COVID, when so much is unpredictable, they kept abreast of developments, and their instincts, based on years of experience, proved solid. I felt like I was in good hands and would highly recommend them to anyone looking for experienced Realtors® with great reliability and integrity. - Catherine
★★★★★
Natalie and Derek are the best. Our most recent house sale was our third transaction with them, and just like the last two times they have over delivered. They are both extremely well connected, professional, patient (and funny!). They put in the time, understand what needs to be done to get the most out of a property (or which properties would be a good fit if you are buying). In short, can't recommend them highly enough. The best team!! - Hazel
★★★★★
Ok, I used to hate real estate stuff. I am forever changed. Derek, Natalie and Geneva are first of all highly effective. They sold my house for the highest per/sq foot recorded yet in my neighborhood. But that's not it. They 'got' why my house was special. In a cooling market, they got three written offers before the first open house. The process was utterly painless. I felt cared about. It all felt effortless. Their team--the people they bring with them are as ethical, kind, superbly qualified and talented as they are. End-to-end, from the first minute to the last, it was a positive and gratifying experience. This is my second round with these guys and now I wouldn't go with anyone else. Treat yourself and call them up. - Jennifer
★★★★★
I learned about Derek and Natalie through a friend who also purchased successfully in San Francisco. Super glad to have asked about what agent they used!! I worked mostly with Derek, and it was a whirlwind of learning and excitement the whole time. I felt like we were always on top of new listings coming out, and got to see the whole range of "just good enough" to "dream home" together. Derek had a great sense of the market and what it would take to be competitive. I really appreciated his instinct in feeling out and helping me discover what I really wanted as well. And when the time came to go for it, the speed of execution was really impressive - first showing to offer accepted in the same day, only 6 weeks from when we had first introduced ourselves too! Afterwards, Derek and Natalie proved to be really helpful resources as well, throughout the closing and move-in process. Great to work with them! - Charlie We are so grateful that we found you, Natalie and Derek! We could not have done this without all of your help, encouragement, and advice! - Donna
★★★★★
I found the home of my dreams 10 years ago. I wasn't in a position to buy and it wasn't for sale, but my husband and I would walk by the home almost daily and say to ourselves "There's our house!" I never imagined that our dream would come true in a truly amazing unfolding of events years later. A bit of background: Derek was the selling agent when the building we currently live in was sold a few years ago. As renters, we were extremely nervous about the sale as we didn't want to move out of our beloved flat. Derek worked with us and supported us through the process, and we did get to stay after all. We've been in touch as friends ever since.

A week ago, my dream house hit the market. My husband saw the listing online and without skipping a beat I called Derek. 1 sleepless, excitement-filled week and a half later, it's OURS - and against all odds. As first time buyers, we had no idea what we were doing but he was there every step of the way. We went to all the open houses, and he kept in constant contact regarding his thoughts about the market, the condition of the home, and answered any questions I had (which were abundant and constant - sorry Derek!).

His persistence coupled with our enthusiasm won over other, higher offers. Derek is polished yet warm; his utter confidence in us, his honesty, and his willingness to be there when we needed him made this an absolutely magical, almost effortless experience. Derek brought us home. - Robin


★★★★★
5 STAR EXPERIENCE ALL THE WAY, BOTH TIMES! Derek and his team are absolutely outstanding professionals providing comprehensive services and yielding terrific results. I have bought and sold residential property in three states and in Europe and have never ever had the type of service and results that Derek produces. I bought and sold my SF condo through Derek and the process was so smoothe and hassle-free, as he and his team are so hands on that they take care of everything that you might want done pre/post sale or purchase. Over nine days they held four open houses, one brokers' open and a twilight open house. They sold my condo with an offer 19% over asking within a week and half. They are consummate professionals in every respect and are a pleasure to work with. Their reputation is hard earned and well deserved. I wish them the best of luck in their careers and know exactly where I'm going when I'm ready to buy again. - Madelaine


★★★★★
Look no further, Derek Chin and Natalie Rome are the Realtors® for you.

As a first time seller, I'll admit I was overwhelmed at what the process entailed. However, the journey from listing the property to closing the transaction went very smoothly.

Even with several properties on his schedule, Derek always made me feel like his only client. He was accessible at all hours. Whether by phone, text or email, I could always rely on a prompt reply.

They constantly provided me with schedule updates and an explanation of the process. They had a reliable network of resources to successfully sell my house.

Derek and Natalie provided me with the assurance that my transaction would be handled properly and professionally. I'm completely satisfied with my experience and would definitely look to them again for any future real estate needs. - Jimmy


★★★★★
Derek could not have been more professional in all he did for us when we entrusted him to sell our condominium in city. He had an online marketing presence that was far superior to any other high end real estate firm we were considering. He was so patient with all our concerns, questions, and anxiety that goes into the sale of a home. He worked tirelessly with his team of three amazing partners to assure we were pricing our property correctly and making sure the timing of the sale was perfect. He helped us get the best stager to do our place with the best pricing he could find. He even negotiated on our behalf with the chosen stager to get the best price. He then helped get our place ready, working with the different vendors along side us. Then he communicated with us every few days, updating us on how things were going.

His strategy to sell our home for the most money was simply amazing! It worked! We got three bids above and over the price we asked. We got a 10 day close all cash as well! Our place hadn't even gone on the market before we had all these offers. I believe total, it took about a week and a half before it sold. He catered an event at sunset one evening before placing it on the market to showcase our property, decks and the views. He also held open houses to let people see what was coming on the market shortly. This was just over the top from our previous experiences, in the way a company usually conducts business in the real estate market. Also he placed our property's pictures onto the best websites that would market it to sell it the quickest and it worked. His brochures were the best we had ever seen, with floor plans in velum included. He was courteous, respectful, honest, a person of high integrity, high intelligence, patient, kind, understanding, and such a pleasure to work with. We cannot say enough great things about him! He was just the perfect real estate agent we have ever encountered! We are so thankful for this strong, smart man that helped us successfully sell our property! - Lisa


★★★★★
Derek and Natalie are phenomenal agents!! They sold my 2 bedroom 2 bath condo at the Metropolitan after only two open houses and two broker tours. We had 3 offers. The best one was $30k over asking, 10 day close, all cash, no contingencies for $1.405M! During the time it was on the market Derek provided regular updates to my parents and I with the status of anyone interested, the number of people that came through, he gave us details on the private showings, as well as all of the data from the web traffic. Each update was thorough, detailed and encouraging. Derek and Natalie had a team of people they recommended to get the place ready and all were of top notch quality and professionalism. He had stagers, window washers, handymen, painters, etc. The place turned out beautiful and we received tremendous feedback from those that visited. They really know how to prepare a place for sale. Derek and Natalie's company, Paragon, has some of the best marketing that I have seen and I have been in the real estate / lending business for 12 years. I knew they were fantastic because we have worked together on other transactions with mutual customers. I have done the loans for several of their buyers. However, it was a whole different story experiencing their level of service first hand as a seller and now one of their clients for life. I'd be happy to recommend them to anyone interested in buying or selling in San Francisco! - Michael


★★★★★
We were so fortunate to find Natalie and Derek, and have their wonderful help and support as we faced a very difficult market for buyers last year (2013). They were always available to answer our questions and to take us around to open houses. Their advice was invaluable, both in terms of the contract negotiation and valuation of the properties that we were seeing, but also in terms of helping us talk through our needs and translate that into an understanding of what type of house we should look for. One thing that we particularly noted with Derek and Natalie is that all of the other Realtors® that we met at open houses and when we submitted offers had heard of them, and thought very highly of them. While it is hard to quantify, we certainly felt that their respect and reputation in the community helped our chances.

After several months of looking, we found the perfect place, but then had to further rely on Derek and Natalie to help us negotiate with the bankruptcy court, since our seller filed for bankruptcy right before accepting our offer. Once again, they were responsive, thoughtful, and supportive throughout that whole process.

We have recommended Derek and Natalie to friends, and will continue to do so, and we look forward to working with them again in the future! - Thomas


★★★★★
I just sold my condo in South Beach in what was probably the smoothest and easiest real estate transaction I've ever encountered -- and I owe it all to the incredible work of Natalie and Derek. Their approach to the entire process was so professional and straightforward (I could add honest, trustworthy, and so on, but I wouldn't know where to stop...) that I knew exactly where I stood in the transaction every single step of the way. They produced incredible marketing materials with beautiful photographs that captured the very best of my condo, they effectively spread the word throughout the brokerage community, and then they brought me an offer so fast that my jaw hit the floor. Even the escrow process was a breeze with their team; in fact, there was not one single hiccup in the process from start to finish. I have bought and sold many homes over the years, and I have never had an agent (or, in this case, agents) so consistently "ahead of the curve" in terms of preparation. I would recommend Natalie and Derek without reservation for anyone looking for an agent to represent their real estate interests in San Francisco. They are exceptional!! - Ken


★★★★★
Derek was my Realtor® when I purchased a condominium in the Ashbury Heights/Cole Valley area. Bottom line: he is an OUTSTANDING professional and person -- the best in the business. (I've also met Natalie several times and can vouch for her 100% as well. They're quite a dynamic duo.)

At the time, I was quite new to San Francisco. Derek was beyond patient with me -- helping me to understand the flavor of each neighborhood, plotting out a new agenda every Sunday, and accompanying me to every viewing.

Beyond being completely organized and dependable, Derek is a San Francisco native and understands the ins and outs of the market here. I was struck by how everyone we came into contact with seemed to know him (well) and like him (a lot). He was an excellent real estate matchmaker for me, and I have a light, airy, elegant condo to show for it. Thank you Derek! - Shira

★★★★★
Natalie and Derek helped me sell my home in Cole Valley. I had an absolutely great experience working with them both!! I sold my property from NY and you would think this could be a challenging experience. But Natalie and Derek are full service and go the extra yards for you. They are extremely familiar with the market and have excellent contacts for all your needs. Not only could they provide solid guidance on how to price my property, they also gave great feedback on how best to present the property. They literally set up the cleaning, painting and staging for me, coordinated inspections, had my locks replaced, etc. They did a great job marketing open houses and personally did all the showings.

I never actually needed to come back to SF. They handled all the details for me and just did an amazing job! They are dedicated, hardworking (with a high attention to detail), extremely knowledgeable, great at keeping the ball moving forward, and most importantly they were easy to work with and both have great attitudes!

I would highly recommend them both for either a purchase or a sale. These days it is pretty rare to come by true personalized service with knowledge and know how. That is what you get with Natalie and Derek! - Mark

★★★★★
How many agents talk you out of selling your house? That is what Natalie and her partner did for me. I was working through financial planning and assessing everything. Nothing was sacred, including my home. They came over and met with me to understand my housing requirements in the short and long term. They conducted a great deal of research into all my options. The information they presented to me recommended staying in my home for the next 5-10 years, with the understanding that market conditions needed to be monitored. They were in a position to represent me in both the sale of my house and the purchase of my next residence. No, they put my best interests first. What a team! - Nick

★★★★★
Even though we were referred by a friend, I'd planned on interviewing a few agents before selecting one to guide us through the wild world of SF real estate. After Derek and Natalie came to our apartment to meet us, though, I cancelled my other prospects as I thought N&D really "got" us. (not my typical MO, btw).

My instincts proved correct! Natalie and Derek were ideal guides and partners throughout our journey. They helped us narrow the field of where to live and what to buy, helped us assess values, kept us from places that just didn't make sense, and guided us on how to bid. This was a stressful process and we simply couldn't imagine having gotten better help and support than they provided. I recommend them with zero reservation, wouldn't hesitate to engage their help again and would tell anyone who asked just how awesome they were!!! - Ben

★★★★★
When it was time to sell our family's flats in the Richmond district, we interviewed many, many Realtors®. Natalie and Derek were impressive from our initial meeting, and we are so thankful we selected them! From the beginning, their ability to leverage their experience for our benefit was evident.

Throughout the selling process, both Natalie and Derek were instrumental in our successful sale, providing sage advice for various inspections, marketing strategies, and final sale/escrow. They were very respectful and worked well with our tenants. They are great communicators and they are very organized - so our experience was amazingly simple. Moreover, from the start to the finish, they followed through on every detail of the marketing, sale and escrow process.

We had an extraordinary experience, going from listing on the MLS to close-of-escrow in only 29 days with multiple offers, all over asking price!

We would highly recommend Natalie and Derek for your real estate dealings. They work hard to make your real estate transactions easy, simple and lucrative. And they are a joy to work with. - Judy

★★★★★
We were lucky enough to be referred to Natalie Rome and her partner Derek Chin and I cannot say enough good things about our experience working with them. Natalie was our primary agent, but we also worked with Derek as a back up so there was never a time when we didn't have someone available to us. In what can be a trying market here in SF, Natalie and Derek's professionalism, network of contacts, and knowledge of the area made it possible to get us into the home of our dreams and I am so grateful to them for helping us get here! My husband worked in real estate in the past and had very high standards for what we should expect from an agent and Natalie and Derek never failed to deliver. There is no question that they deserve the highest possible review from us as they worked so hard to get us the home that we were looking for.

The idea that a client of Natalie and Derek's is always a client is one that they take very seriously and even now years after having bought our place I still ask them for referrals for repairs and they get back to me as quickly as if I were a new customer. Derek once helped me to resolve a misunderstanding with a contractor a year after we bought our place!

I regularly refer friends to Natalie and Derek as I am confident that working with this team of agents will get you the home you want. As well as being amazing agents, Natalie and Derek have the kind of presence that you want to have with you while going through some of the harder moments in buying a home. They are talented at what they do clearly, but they are also great people who we really came to consider friends. I can't imagine a better team to work with. At the risk of being redundant, being referred to these two was one of the best things that could have happened to us as home buyers in SF. Thank you Natalie and Derek, we love our place!! - Robyn

★★★★★
Natalie and Derek are incredible! Not only do they share a consummate knowledge of the intricate Bay Area real estate market, they have the grace, tenacity and skill to help you navigate it. They guided our family through a tricky, multiple bid purchase to help us buy. literally, the house of our dreams. Always responsive and agile, they were with us at every turn in our search. They have that rare combination of up-to-the minute, insider savvy and a sense of decorum and true charm that make people want to work with them over and over again.I know we will. Whether you are considering buying or selling, you couldn't put yourself in better hands. - Claire

★★★★★
Derek recently helped me buy my first home in San Francisco. It was simply a fantastic experience! He immediately understood what I was looking for and what were my needs and expectations. He was extremely helpful and patient in explaining me the mechanisms and procedures of the house market in San Francisco, given that I am a foreigner. Everything worked out smoothly, and this would not have been possible without his precious help, utmost reliability and professionalism. - Simona

★★★★★
I recently bought my first home in San Francisco. Natalie was extremely helpful and dedicated during the entire process. She went along with me to look at numerous places and when I happened to be seriously interested in one, she gave me great advice and suggestions. She was incredibly responsive, getting back to me quickly and going the extra mile when I was ready to place a bid on a place. I highly recommend her. She is professional, courteous, extremely knowledgeable, and kind. - Anne

★★★★★
I wish I could give Natalie and Derek 10 stars. They are masters of their craft - they understand San Francisco real estate, actively manage the process (we have recently sold a home with them and bought two in the past), constantly communicate and take the stress and complication out of a very stressful and complicated process. I trust them implicitly and will continue to have them help us (and highly recommend them to everyone else!) - Julia ★★★★★
"Derek, Natalie & Geneva are a dream team. My husband and I were first time buyers and had no idea how to navigate the Bay Area housing market. We went from first meeting to moving into our new home in less than 2 months. We weren’t in a rush, but when you have the best it can all happen quickly! We give them our highest recommendation." - Hazel

★★★★★
"Natalie and Derek are wonderful! They helped us secure our new apartment and sell our previous one within a month of one another. They walked us through the process from start to finish by answering our numerous questions clearly and timely, communicating to-do items efficiently, recommending and securing vendors, and ultimately guiding us through the closing process. My wife and I cannot recommend this pair highly enough!" - Aaron

★★★★★
"Power team Natalie and Derek know the market inside out, passioned about their beloved city they have incredible knowledge and are wonderful to work with." - Monica

★★★★★
"My wife and I were first time buyers and Derek and Natalie did a fantastic job navigating the SF housing market and finding our dream home. We were particular about our needs and the look and feel of the house - Derek and Natalie found us a great neighborhood that fit exactly what we were looking for. They both understand how stressful this process can be and are very empathetic partners and very knowledgeable in the offer process so that we got our house. Cannot recommend them highly enough and a high integrity team."

★★★★★
"Ok, I used to hate real estate stuff. I am forever changed. Derek, Natalie and Geneva are first of all highly effective. They sold my house for the highest per/sq foot recorded yet in my neighborhood. But that's not it. They 'got' why my house was special. In a cooling market, they got three written offers before the first open house. The process was utterly painless. I felt cared about. It all felt effortless. Their team--the people they bring with them are as ethical, kind, superbly qualified and talented as they are. End-to-end, from the first minute to the last, it was a positive and gratifying experience. This is my second round with these guys and now I wouldn't go with anyone else. Treat yourself and call them up." - Jennifer

★★★★★
"We got a recommendation to work with Natalie and Derek through a coworker, and ultimately after about 3 months of work, we were able to purchase our first home (condo) with their guidance. I would absolutely recommend friends to work with them on purchasing (or selling) their home in SF.

We had a wonderful and effective working relationship. It always felt like Natalie and Derek went out of their way to prioritize our needs, and one of them was continually available to address questions, work through messy situations, or just talk through random worries along the home-buying process. Their long-term expertise and relationships with dozens of other people in the local industry meant that we were always hearing about new offers off-market and even getting small favors from other Realtors® when we did home visits.

"Natalie and Derek were also able to zone in quickly into our needs and helped us navigate the tricky decision-making processes. Having never done this before (again, first home), it was absolutely crucial to have them along to explain every bit of the process but also help us make small decisions based on how well they understood our needs." - Alex

★★★★★
"The Chin and Rome real estate team were great to work with. You can count on Derek, Natalie and Geneva to always be prompt, courteous, respectful, creative, knowledgeable, and professional. Where they stand out however, is in the amount of thought and effort that they administer to the sale of your property. They have the experience and the know how. They also have your best interests at heart!" - Paul

★★★★★
"Bought two homes, sold one, and it couldn't have gone any better. Would do it all over again (x3) with Natalie." - Stephen

★★★★★
"I have been remiss to not write my review for Derek and Natalie sooner. I knew Derek for several years already and had no doubt in my kind who to call once I made up my mind to buy a house. He's a great guy and I knew his reputation in real estate is superb. Derek gave me a crash course in what I needed to know going in and referred me to his website for reference. He immediately provided me some options for a mortgage broker. I'm happy with the one I selected.

He knew I would be a hard person to shop for so gave me access to a portal to search homes. Meanwhile he knew my requirements and was keeping his eyes and ears open. I found one that I liked and Derek immediately went to work to navigate the process for me and kept me informed and was emphatic with me when I needed to take an action and explained why the action was needed.

The whole process was intimidating and stressful due to timing and he adapted to my buying style and kept things calm which I found that very helpful.

I knew the reality was my first offer might not be accepted and I may have to settle for another house. Derek confirmed that reality check but did say we will do everything possible to present an attractive offer to the seller.

From the moment I called Derek to closing was very fast and it was during a point when the market was about to hit new highs. I looked at a total of 8 houses over a weekend. The first one was the one I fell in love with and really wanted to make my home. Derek and Natalie helped me make my first and only offer on that first house I saw which ended up being accepted by the seller. I am glad I didn't have to go through the ordeal of losing a bid and restart the process over and again. The stars aligned for me.

I recommend Derek and Natalie to anyone looking to buy. I'm sure they are just as good for sellers too." - Patrick

★★★★★
"Natalie & Derek were recommended to us by a coworker who'd had a great experience with them many years ago. We were so lucky to have stumbled across them--as first-time buyers in San Francisco in 2018, we knew we had a potentially challenging road ahead of us.

Thankfully, with Natalie & Derek, you get a team of experts who not only know the ins-and-outs of this market like no other... they are also great at coaching and supporting you throughout the entire (often emotionally draining) process.

These two patiently guided us through our first open houses, helped us understand disclosure packages, and of course were instrumental in making our offers. Their sense of strategy and timing is impeccable, and after several attempts (and helpful learning experiences), we had an offer accepted on what turned out to be our dream place.

Their support doesn't end there, of course. Natalie & Derek were extremely responsive during the escrow process, and so proactive in their communications with our loan officer and other parties that we closed without a single hiccup.

We are so grateful for Natalie & Derek--their professionalism and knowledge, as well as their kindness and support."

★★★★★
"Our family have been living in our house for 2 months and we feel blessed everyday. Our home search journey began almost 2 years ago before I got pregnant and we worked with a couple of real estate professionals before we found Natalie & Derek. They are everything we wanted: respectful, knowledgeable, patient, communicative and fast. Natalie & Derek knows the San Francisco market and were often spot on with pricing. They were with us every step of the process, from going to open houses with us on weekends to helping us submit 7+ offers. Natalie & Derek have their clients' best interests in mind and are always actively looking. We got our house through a conversation they had with another colleague and were able to act fast. In a market like the Bay Area, you really need someone like Derek & Natalie on your team (and of course some luck). We would highly recommend them!" - Emily

★★★★★
"I learned about Derek and Natalie through a friend who also purchased successfully in San Francisco. Super glad to have asked about what agent they used!!

I worked mostly with Derek, and it was a whirlwind of learning and excitement the whole time. I felt like we were always on top of new listings coming out, and got to see the whole range of "just good enough" to "dream home" together. Derek had a great sense of the market and what it would take to be competitive. I really appreciated his instinct in feeling out and helping me discover what I really wanted as well. And when the time came to go for it, the speed of execution was really impressive - first showing to offer accepted in the same day, only 6 weeks from when we had first introduced ourselves too!

Afterwards, Derek and Natalie proved to be really helpful resources as well, throughout the closing and move-in process. Great to work with them!" - Charlie

★★★★★
"Words don't do justice here, but I'll try...Natalie and Derek are absolutely top notch. I'm speaking from considerable experience as we've worked with them on 3 transactions over the last 10 years over a fairly wide price range. You will be hard pressed to find a team that's more skilled, thoughtful, sophisticated (without being even a bit stuffy), and ultimately successful in getting you the best deal. They have an intimate understanding of the SF real estate market. They are savvy and creative negotiators, finding deal terms that work for both sides, with an intuition for smart pricing and offer strategy. They have a stellar network of vendors who can cover everything -- staging, painting, gardening, marketing videos, you name it -- at reasonable costs. They're also great coaches -- I think this is an underappreciated service that good agents provide, as the process can be stressful and sometimes you need someone to just talk you through it and calm your nerves. Best of all, they truly work as a team -- one of them is always available, they're always in sync, and you're really getting two brilliant agents for one price. We simply can't recommend them enough!!" - Dan

★★★★★
"Derek and Natalie are GREAT agents, GREAT people. I used their services early this year to sell a condo. Not only I got much more than expected but it closed very fast and the process was as smooth as it gets.

If they give you a suggestion on a change/staging, etc so your property shows nicer, don't think about it too much....just go with it. There is a reason why they are so successful. They know their stuff.

Both are very nice people and will make sure you feel comfortable and informed throughout the process. Did I say they are very nice people?..... Hire them, you'll be glad you did." - Alejandro

★★★★★
"We found Natalie and Derek through Yelp, and I'm so glad we did. From the initial call, I already felt at ease. They were patient, responsive, and made sure we felt supported and never rushed. They work well as a team, and we really appreciated having their candid opinion/advice.

We closed on our house in 74 days from the day we began our search. How amazing is that?! In this competitive market, their combined years of experience, good rapport with those in the industry, and persistence, made them invaluable. I never felt like I was being pushed, they always were available to us, and their sense of humor really helped with the ups/downs of house-hunting. We could not have found a better team.

We are so grateful that we found you, Natalie and Derek! We could not have done this without all of your help, encouragement, and advice!" - Donna

★★★★★
"Natalie helped me close on a place after years of looking. In all through this she has been patient, understanding and supportive. She had my complete trust and I knew she looked out for my interest even when I failed do so - cautioning me against overpaying or loosing sight of my goal. And now I have a home that I am happy to walk into at the end of every day." - Palash

★★★★★
"Professional, proactive, available and oh so generous, Derek & Natalie transformed the crazy scary process of buying a home into a safe journey. It was such a relief to know we were guided by people we really had our best interest at heart. We are so grateful to have found them!" - Guilia

★★★★★
"My wife and I had the great fortune to meet Derek and Natalie when we decided to sell our condo in San Francisco. Simply put, you would be foolish not to hire them as your agents. They gave us a clear and concise game plan regarding how we could obtain the best offer. They also put us in touch with a very talented stager who helped showcase our home to all the potential buyers. Not only are they experts on San Francisco real estate, they are quality people who genuinely care about their clients. We are so lucky to have met them. And did I mention? Our condo sold for $305,000 over the asking price. Thanks Derek and Natalie!" - Chris

★★★★★
"Derek Chin is an experienced, seasoned professional who knows how to get the job done from beginning to end. He helped my daughter sell her condo for 30% above asking with 7 offers on a property in SF. He has outstanding relationships with professionals who help prepare the property to sell and to stage the property all in a timely fashion. He stays involved throughout the entire process from beginning to end but allows you to stay involved in whatever way you want. On the day the offers came in, he summarized the 7 offers, made his recommendations and facilitated a smooth closing.

At the same time, we were looking to purchase a property in Marin, an area that he was not as familiar with. He was enthusiastic and confident and took us on a tour of properties in Marin County visiting 6 properties on a rainy Sunday afternoon. At the end, when we did find a property we wanted, he stepped into action, spoke with the listing agent and helped to seal the deal. He is an extremely good negotiator and has excellent people skills, working to have a win-win situation throughout the process. He stayed cool even when there were bumps and challenges to finish the deal. I am so impressed with his skills in getting the job done. I think the world of Derek and would recommend him to anyone looking for a great real estate agent. We truly couldn't have done it without him. He is the absolute best!" - Shirley

★★★★★
"I found the home of my dreams 10 years ago. I wasn't in a position to buy and it wasn't for sale, but my husband and I would walk by the home almost daily and say to ourselves "There's our house!" I never imagined that our dream would come true in a truly amazing unfolding of events years later.

A bit of background: Derek was the selling agent when the building we currently live in was sold a few years ago. As renters, we were extremely nervous about the sale as we didn't want to move out of our beloved flat. Derek worked with us and supported us through the process, and we did get to stay after all. We've been in touch as friends ever since.

A week ago, my dream house hit the market. My husband saw the listing online and without skipping a beat I called Derek. 1 sleepless, excitement-filled week and a half later, it's OURS - and against all odds. As first time buyers, we had no idea what we were doing but he was there every step of the way. We went to all the open houses, and he kept in constant contact regarding his thoughts about the market, the condition of the home, and answered any questions I had (which were abundant and constant - sorry Derek!).

His persistence coupled with our enthusiasm won over other, higher offers. Derek is polished yet warm; his utter confidence in us, his honesty, and his willingness to be there when we needed him made this an absolutely magical, almost effortless experience. Derek brought us home." - Robin

★★★★★
"Natalie helped us buy our first home 10 years ago... she was the third agent we went through and the first agent who actually seemed to care about my husband and I and what was best for us where the other agents were seemingly out to shove as many square pegs in round holes as long as it made them a commission. Natalie was different and because of her we looked at dozens of places and ended up lading the perfect place for us.

Fast forward 10 years and Natalie has become even more amazing thanks, in part, to her partnership with Derek. When we called them, our situation was a bit different this time around and we knew we needed a solid team to devise the best plan to not only sell our home (with children ages 3 & 6 in tow) in one of the frothiest, craziest markets in the US but more importantly find a NEW home in that same crazy market.

Not only are Natalie & Derek an amazing duo who truly do put their "Client's First", but they also have the relationships to make things happen and quickly. They bring the entire package to the table, financing references, organizers, stagers, movers... and most important of all, they are overwhelmingly respected and adored by their fellow agents.

Natalie & Derek not only helped us successfully navigate the staging and sale of our condo (while still living there and in record time) but thanks to their perseverance and dedication they helped us find our dream home, which we were ready to pass up before they convinced us to take a look. And if all that wasn't enough - it came down to their relationship with the brokers on the other side that sealed the deal!

Buying/Selling/Moving is stressful enough, but Natalie and Derek make it as easy as possible & their delightful personalities help put you at ease and make it as fun as possible. They are the consummate professionals and will always go the extra mile for their clients. We truly could not have done it without them!" - Katie

★★★★★
"Derek and Natalie are phenomenal agents!! Derek and Natalie are calm and objective about transactions, and do understand it when you are not as a buyer or seller. Their knowledge of their market and the processes give the buyer/seller more confidence and calm then they otherwise might have. Derek and Natalie take care of all the little details and coordination that are part of the real estate transaction. As a recent seller - with Derek taking care of everything the only thing I really had to deal with/think about was moving. Derek and Natalie totally nailed the sale price of our house and it sold quickly and with little fuss. Derek and Natalie are just a phone call or email and are very responsive - and proactive in many instances. This made our recent sale a much less stressful event. I can't imagine doing another real estate transaction without them. And I am not just saying that. This is not my first transaction with Derek and Natalie. I'm a return customer - more than once. You will not be sorry if you work with Derek and Natalie!!! They are the BEST!" - Rene

★★★★★
"Natalie and Derek are exemplary agents and we were fortunate to have had them as our selling agents. Our success weighed heavily on their knowledge, resourcefulness, patience, diligence, and unwavering focus to synch the close of a challenging condo conversion sale and building refinance. Their communication style put me at ease by always being available to talk and making me feel like I had an advocate throughout the entire process - informative, calming, and a problem solving approach that again focused on achieving our end goal. In terms of numbers, our sale resulted in nearly 30% over asking! In terms of process, I could have not asked for a more professional team. Thank you Natalie & Derek - you are truly remarkable professionals!" - Julie